UBank Partners with FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant



Created in partnership with FaceMe, a leading provider of AI-powered ‘digital humans’ for customer service, Mia represents a quantum leap in chatbot technology and gives the lending experience a digital face. UBank real estate.

“By bringing Mia to life, we’re giving clients a whole new way to interact with their mortgage application online and completely challenge the perception of a digital bank,” said the CEO of UBank. Lee hatton.

Clients will be able to talk to Mia day and night, and she will answer more than 300 of the most common questions clients have on the mortgage application journey, so they have a smarter, more connected experience. His character was designed with the customer in mind: he wants to speak to someone who is smart, empathetic, trustworthy, and who doesn’t use banking jargon.

Mia will complement UBank’s home loan chatbot, RoboChat, and UBank’s live chat experience with advisors, to help clients apply for a home loan. To begin with, Mia will be launched as a pilot with a selection of clients applying for a UBank house, with the aim of engaging with each client who wants assistance during the application process.

CEO of FaceMe Danny Tomsett said, “Our vision is to empower leading companies like UBank to create more meaningful and valuable experiences for their customers. Mia provides an emotionally connected experience to serve clients making an exciting and important life decision. We are very excited to work with UBank and further validate the evolution of the digital customer experience. ”

To learn more about Mia, please visit

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